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It‘s always a good idea to check if you‘re using the latest driver before complaining, though. Unfortunately, there is nothing one can do about this except contacting the scanner vendors and asking them to provide better Mavericks drivers.
![my scanner won t work my scanner won t work](https://i.redd.it/rg98hf48as241.png)
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#My scanner won t work mac os x
Some vendors have two different ways to access the scanner - one official Mac OS X driver (which is the one that PDFScanner and Image Capture use) and one proprietary that is only used in the application that comes with the scanner. See the Apple documentation: Scanning takes longer than with the program that came with the scanner You need to ensure that your devices are connected via handoff and the system feature continuity camera is enabled.
#My scanner won t work install
Uninstalling all drivers and reinstalling them through Image Capture (start the software without drivers installed, and it will prompt to automatically download and install them) has worked for many people to solve all kinds of driver related problems. In that case, the image capture application that comes with macOS probably shows the same problems as PDFScanner, as it's using the same drivers.
#My scanner won t work update
If PDFScanner has not been updated but you suddenly experience connection problems, probably the problem lies in your scanner driver - it might have been updated automatically or the installed version is not compatible to the latest update of macOS. Your scanner stopped working after an update of macOS or the scanner driver Describe your problem in that mail and send it to me. This will open your email programm with all debug information already inserted into a new mail. Then restart PDFScanner and reproduce the problem.įinally, open the Advanced tab in the Preferences again and click on „Send Data to Developer“. To do so, please open the Preferences, click on „Advanced“ and enable debug logging (see below). The easiest way to provide all information that is required for investigating your problem is to send detailed debug data. If your scanner works in Image Capture, but not in PDFScanner, please contact me with the full product name, so I can fix this problem. You can test this by trying to scan a page with the Image Capture app, which comes with OS X. If you have problems with scanning, please check that your scanner works correctly with your Mac and is supported by the Image Capture API. Your scanner is not shown or scanning does not work You have a question or comment on PDFScanner.Text from multi column documents is not copied correctly.Light colors or the background shade of your scan disappear.Scanning takes longer than with the program that came with the scanner.Your scanner stopped working after an update of macOS or the scanner driver.Your scanner is not shown or scanning does not work.